Privacy Policy

Last updated: January 2025

Clean House SD ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via SMS.

1. Information We Collect

We may collect the following types of information:

• Contact information: Name, phone number, email address, and mailing address
• Property information: Home size, number of bedrooms and bathrooms, and service preferences
• Communication data: Messages you send us, including SMS and form submissions
• Usage data: Information about how you interact with our website

2. How We Use Your Information

We use the information we collect to:

• Provide and deliver our cleaning services
• Communicate with you about quotes, bookings, and service updates
• Respond to your inquiries and customer service requests
• Improve our services and website experience
• Comply with legal obligations

3. SMS Communication & Opt-In

By providing your phone number and submitting a request for a quote or service, you consent to receive SMS messages from Clean House SD regarding:

• Your cleaning quote and estimate
• Booking confirmation and scheduling details
• Service reminders and updates
• Important service-related notifications

SMS Opt-Out

You can opt out of receiving SMS messages at any time by replying STOP to any message you receive from us. Upon receiving your opt-out request, we will confirm your choice and stop sending SMS messages within 10 business days.

4. Information Sharing & Third Parties

We do not sell, rent, or share your phone number or SMS opt-in data with third parties for their marketing purposes.

We may share your information only with:

• Service providers: Companies that help us operate our business (e.g., SMS delivery services, scheduling software) — these parties are contractually obligated to use your information only for the services they provide
• Legal requirements: When required by law, law enforcement, or governmental authorities
• Business transfers: In connection with a merger, sale, or acquisition of our business

5. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to provide our services and for the purposes described in this policy. If you request deletion of your data, we will comply within 30 days, except where required to retain certain information for legal or accounting purposes.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-out: Revoke consent for SMS communications by replying STOP

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the "Last updated" date. Your continued use of our services after any changes indicates your acceptance of the updated policy.