Terms and Conditions

Last updated: January 2025

Welcome to Clean House SD. By accessing our website, using our services, or communicating with us, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services.

1. Our Services

Clean House SD provides professional residential cleaning services in San Diego, California. Our services include:

• Standard cleaning
• Deep cleaning
• Move-in/move-out cleaning
• Recurring cleaning services
• Additional add-on services (inside fridge, inside oven, windows, laundry, etc.)

2. Booking and Scheduling

To request a cleaning service:

• Submit a quote request through our website or by contacting us directly
• Provide accurate information about your property (size, bedrooms, bathrooms, special instructions)
• Agree to a scheduled date and time for service

We reserve the right to refuse service or cancel bookings if provided information is inaccurate or incomplete.

3. Pricing and Payment

Pricing is based on:

• Property size (number of bedrooms and bathrooms)
• Service type (standard, deep, or move-in/move-out)
• Any additional add-on services requested
• Frequency of service (recurring cleaners may qualify for discounts)

Payment is due after the cleaning service is completed. We accept credit cards, Zelle, and Venmo.

4. Service Guarantees

We are committed to providing high-quality cleaning services. If you are not satisfied with our service:

• Contact us within 24 hours of service to report concerns
• We will work to address your concerns and schedule a re-clean if necessary

5. Customer Responsibilities

Customers agree to:

• Provide accurate property information
• Ensure access to the property at the scheduled time
• Secure pets and valuable items
• Notify us of any special circumstances (allergies, safety concerns, etc.)

6. SMS Program Terms

7. Limitation of Liability

Clean House SD's services are provided "as is." We make no warranties, express or implied, regarding the quality or completeness of our services. Our liability is limited to the cost of the cleaning service provided.

8. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Clean House SD and protected by copyright laws. You may not copy, reproduce, or distribute any content without our written permission.

9. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information about how we collect, use, and protect your personal information.

10. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page. Your continued use of our services after changes are posted indicates your acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of the State of California. Any disputes arising from these Terms or our services will be resolved in the courts of San Diego County, California.